Customer Experience Associate

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Job Purpose:

You will be the front-liner between BRANTU and our diverse customer-base. You'll receive incoming requests over the phone, social media channels, and/or emails. The calls are either for inquiries, complaints, returns or even thank you calls!

Responsibilities:

  • Responsible for handling customer inquiries and concerns through inbound/outbound calls, SMS, Emails and social media channels
  • Identifying and assessing customers’ needs and communicate complex or repeated issues to management to avoid future recurrence
  • Staying abreast of company products, services and procedures making sure our friends always receive the right communication
  • Achieving the required performance metrics including productivity, customer satisfaction, quality of calls/emails and others as per BRANTU KPIs
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and provide periodical reports accordingly
  • Always find and take extra miles to engage customers
  •  

About You:

  • Bachelors degree in a related field
  • 1-2 years of experience in a contact center environment; experience within e-commerce industry is a must
  • You possess a high level of ownership to promptly respond to and resolve customer queries
  • You have the ability to communicate with multiple stakeholders internally (BRANTU departments) and externally (couriers/customers/social media agencies) to efficiently understand and resolve incoming inquiries
  • You need to be tech savvy and a fluent Arabic and English communicator
  • Available for rotational shifts.

 

Or, know someone who would be a perfect fit? Let them know!

Cairo HQ

BRANTU EGYPT
Maadi as Sarayat Al Gharbeyah Directions View page

In office, no day is the same! We learn something new everyday, we share something new everyday and we always improve something everyday!


Perhaps the one constant thing is how we walk in every morning sending out smiles, energy and positive vibes to one more great day ahead!


We believe in synergy, we believe in wholeness, we believe in alignment and we believe in passion to excel in every little thing that we do - and this adds up to the great big things you see on www.BRANTU.com

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email
@brantu.com
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