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Job Purpose:

At we see our customers as Friends and therefore always have the customer in focus. Friendship can last a lifetime and therefore we're searching for a Customer Retention Manager whose key role is to make sure our friends are always engaged, returned and encouraged to consistently discover and shop with us!



  • Develop customer insights to increase retention and prevent churn by driving deeper engagement and activity throughout the entire customer life cycle.
  • Build flows and activations strategies depending on where the customer is in their life cycle.
  • Responsible for marketing automation on all key markets.
  • Work closely with other departments such as Technology, Marketing & Creative and Customer Experience ensuring strategies in place and ROIs are supporting BRANTU's objectives
  • Set, constantly monitor and optimize internal KPI’s such as conversion, activity, satisfaction and churn.
  • Product owner of our Email Marketing, SMS and other customer interaction platforms; always on the look-out for exploring new platforms and partners within retention for higher efficiency and improved
  • Test, analyze and optimize retention programs performance.
  • Responsible for customer segmentation in order to set KPIs and identify BRANTU’s key customer segments.
  • Define, monitor and report on retention budgets and ROIs

Skills & Experience:

  • Bachelor’s in Business Administration, preferably with a focus on Marketing or related discipline.
  • 6+ years of experience with Customer Retention, Growth Marketing and consumer engagement within a digital e-commerce environment
  • Hands-on experience with E-mail, Push and Mobile retention campaigns is required
  • Experience working with loyalty clubs is a plus
  • Hands on experience with e-mail software systems and CRM
  • Have an affinity for data analysis and interpretation
  • Pragmatic, creative and think outside the box

Or, know someone who would be a perfect fit? Let them know!

Cairo HQ

Maadi as Sarayat Al Gharbeyah Directions View page

In office, no day is the same! We learn something new everyday, we share something new everyday and we always improve something everyday!

Perhaps the one constant thing is how we walk in every morning sending out smiles, energy and positive vibes to one more great day ahead!

We believe in synergy, we believe in wholeness, we believe in alignment and we believe in passion to excel in every little thing that we do - and this adds up to the great big things you see on

Already working at BRANTU?

Let’s recruit together and find your next colleague.

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  • Ahmed Omar Abdelkhalek
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  • Aya Ibrahim
  • Elaaf Selim
  • Eman Moula
  • Esraa Samy
  • Fredrik Granström
  • Huda Mounir
  • Hussein Sherif

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